Privacy Policy

1. Information We Collect

When you visit or purchase from serenelivings.in, we collect necessary personal details, including:

• Contact Details: Full name, shipping address, billing address, email address, and phone number.
• Order History: Products purchased, order dates, payment method chosen (prepaid or COD).
• Device & Usage Data: IP address, device type, browser information, and referral URLs to ensure website security and prevent fraud.
• Payment Information: Payment transactions are routed directly through Razorpay’s PCI-DSS compliant infrastructure. Serene Livings never views or stores your credit/debit card numbers or UPI PINs.

2. How We Use Your Information

Your data is used strictly for legitimate e-commerce operations:

• To process, fulfill, and ship your orders through our logistics partner (Shiprocket).
• To send order confirmation receipts, dispatch notifications, and tracking updates (via Brevo transactional email & SMS).
• To provide personalized customer care and process returns or refunds.
• To protect against fraudulent transactions and comply with applicable Indian taxation and commerce laws.

3. We Never Sell Your Data

We do not sell, rent, trade, or monetize your personal information with third-party marketing companies. Data is shared solely with vetted operational partners essential to fulfilling your order (e.g. courier carriers and payment processors).

4. Cookies & Session Storage

We use essential cookies and session tokens to preserve your shopping cart, maintain checkout state, and optimize page load performance through our content delivery network.

5. Data Security

Our website utilizes industry-standard 256-bit SSL encryption across all pages. Our servers are maintained with strict access controls, firewalls, and regular security patching.