Shipping & Delivery Policy

1. Dispatch & Delivery Timelines

All orders are processed and dispatched directly from our primary fulfillment facility in Mohali, Punjab.

• Dispatch Time: Orders are dispatched within 24 to 48 business hours of order confirmation (Monday through Saturday, excluding national holidays).
• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): Estimated delivery within 2 to 4 business days.
• Tier-2, Tier-3 Cities & Rest of India: Estimated delivery within 4 to 6 business days.
• Remote Regions (J&K, North-East, Island territories): Estimated delivery within 6 to 8 business days.

2. Trusted Logistics & Live Tracking

We partner with India’s leading tier-1 express courier networks via Shiprocket, including Delhivery, BlueDart, DTDC, and Xpressbees.

Once your order is handed over to the courier partner, you will instantly receive an email and SMS/WhatsApp notification containing your unique Air Waybill (AWB) number and a direct tracking link to monitor your parcel in real-time.

3. Delivery Attempts & Address Accuracy

Our courier partners make up to 3 delivery attempts before returning the package to our warehouse. Please ensure your contact number is active and your 6-digit postal PIN code is accurate when completing checkout.

4. Damaged or Tampered Parcels

In the rare event that your package appears physically damaged, tampered with, or unsealed upon delivery, we strongly advise you not to accept the delivery and notify our team immediately at support@serenelivings.in with photos.